At Verified Plugs, we want you to be confident in your purchase. This Refund Policy outlines the conditions under which refunds are available for press placement orders placed through our marketplace.
1. Refund Eligibility
You may be eligible for a refund in the following situations:
- Publication failure: If the selected publication is unable to place your article within 30 days of the estimated turnaround time, you are eligible for a full refund or a replacement placement on a publication of equal or greater value (your choice).
- Order cancellation before processing: If you cancel your order before it has been sent to the publication for processing, you are eligible for a full refund. Once an order is sent to the publication, it cannot be cancelled.
- Duplicate charge: If you are accidentally charged more than once for the same order, we will refund the duplicate charge in full.
- Service not delivered: If we fail to deliver the service as described and cannot provide a suitable alternative, you are eligible for a full refund.
2. Non-Refundable Situations
Refunds are not available in the following cases:
- Article already published: Once your article has been published and the live link has been delivered, the order is considered complete and is non-refundable.
- Content rejection by publication: If a publication rejects your article due to content quality, legal concerns, or policy violations, but offers to publish a revised version, we will work with you on revisions. A refund is not available if you decline to revise.
- Editorial changes: Publications may make editorial edits to your article. Minor edits (formatting, grammar, headline adjustments) do not constitute grounds for a refund.
- Change of mind: Once an order has been processed and sent to the publication, we cannot offer refunds for change of mind.
- SEO or traffic results: We do not guarantee specific SEO outcomes, traffic increases, or business results from press placements. These are not grounds for a refund.
- AI-generated content dissatisfaction: If you selected AI article generation and approved the content for submission, you are not eligible for a refund based on the quality of the generated content after publication.
3. Refund Process
To request a refund, please follow these steps:
- Contact us through our contact page with your order number and the reason for your refund request.
- Provide any relevant details or evidence supporting your request.
- We will review your request within 3-5 business days and respond via email.
- If approved, refunds will be processed to the original payment method within 5-10 business days.
4. Partial Refunds
In certain circumstances, we may offer a partial refund, such as:
- If your article was published but on a lower-tier publication than ordered, we will refund the price difference.
- If only some items in a multi-item order could not be fulfilled, we will refund the unfulfilled items.
- If a do-follow link was ordered but a no-follow link was published, we may offer a partial refund at our discretion.
5. Order Cancellations
You may cancel an order at no cost before it has been sent to the publication for processing. To cancel, contact us as soon as possible through our contact page with your order number. Once an order is in processing with the publication, cancellation is no longer possible.
6. Replacement Placements
If a publication cannot fulfill your order, we will first offer a replacement placement on a publication of equal or greater authority and reach. If you accept the replacement, no refund is issued. If you decline the replacement, a full refund will be processed.
7. Chargebacks
We encourage you to contact us before initiating a chargeback with your bank or credit card company. We are committed to resolving disputes fairly and promptly. Initiating a chargeback without first contacting us may result in your account being restricted from future purchases.
8. Contact Us
For any refund-related questions or to submit a refund request, please contact us. Include your order number and a detailed description of the issue. Our team will respond promptly to help resolve your concern.